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AFFILIATES
Adrenaline Addiction Media
@adrenaline.addiction

Cliff Life Productions
@clifflifemedia

AirAboveWater.com
airabovewater.com


Give Us A Call

Call us with any questions, day or night.

Phone5036220352

Contact our expert support team!

Shipments and returns


Packaging and shipment details

Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS/FedEX with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Travel time for your shipment will depend upon several factors. Carrier selected, destination location, carrier speed selection, product availability, these factors will all come into play when trying to determine the total length of time it will take for your package to arrive. We have prepared for you below two maps supplied from UPS and FEDEX that displays average time for STANDARD GROUND shipment. This gives a general estimate for when your product is likely to arrive within your region of the country.



Returns

Local Idiots wants to guarantee you are 100% satisfied with the items you have purchased, so we offer a FREE 30 day return period on all items ordered via phone or online store.

  • Items must be in 100% Unused.
  • Return timeframe begins from original ship date
  • Items purchased through retail stores must be returned to its original location

Return Claim Process:

  1. Call or email our Customer Service team and have your order # and items you wish to return available.
  2. Once your request is received we will email you a return authorization number (RA#), and a pre paid FedEx shipping label to have the product returned to us.
  3. Print the label out and drop your package off at the nearest FedEx shipping location: (http://www.fedex.com/locate/)
  4. Once we receive and inspect the product (typically 72 hours upon receipt), we will process your refund and automatically apply a credit to the credit card associated to your original order.
  • Please allow 7-10 business days for credit to clear
  • Original shipping charges will not be added to credit
  • All exchanges will need to be processed as a return, then you must place a new order.

Note:  Products or packages mailed directly to Local Idiots Headquarters without RA# will be REFUSED and returned to the sender at their cost.  RA numbers are valid for only 30 days and will be returned if received after 30 day period.


Out-of-Stock and Backorder purchases

If an item is eligible for an out-of-stock or backorder purchase, it will display a message on the product page upon selecting your specific color and size for an item. These items will ship as soon as they arrive at the LI facilities. Please be patient for these orders as it may take up to 3-4 weeks for delivery. We will attempt to expedite the process as quickly as possible. You will be notified via email that has been submitted with your order, once the item(s) has left our warehouse.



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